In this text/workbook, novice job seekers will learn how to search for a job, prepare for an interview, and use effective communication at work. Material is based on a 2000 survey of employers on important skills for new hires. Many sample resumes, business letters, telephone job interview techniqu

In this new edition, Val Clark uses research from real companies to identify which skills are essential to the hiring and professional development of prospective job candidates.

Arranged in an accessible format, this worktext helps novice job seekers prepare for the interview process and maintain effective communication within their work environment. A wealth of sample resumes, business letters, telephone job interview techniques, and case studies are included. The following features are ideal for those coming from a technical education background:

• Expanded resume examples with e-mail adaptations
• New information on researching companies for cover letter and resume preparation
• Interview questions and answers, p valuable practice tool
• Concrete examples of effective communication with customers and co-workers

Visit our Student Success Supersite at www.prenhall.com/success
Features include:

• Majors Exploration
• Career Advice
• Web Links
• Tips from Successful Students
• Student Bulletin Boards
• Faculty Resources